Welcome to

Careers at RGB Direct

Customer Service Advisor - Electrical Retail

available - Full Time Vacancy

An excellent career opening for a Customer Service Advisor position. Applicant must have a minimum of 3 years customer service experience, preferably in the Electrical retail sector.

For this Customer Service role you will be required to work within one of the businesses leading teams taking incoming calls and offering unrivalled customer service and support. You will not need to be technical and full training will be provided. However you will need to be PC literate. You will be the face to the business.

You will have to have a professional telephone manner, confidence is a must and the ability to build rapport quickly. This is a enjoyable place to work with a good office environment and a supportive management team.

Ideally you will have some experience working in a phone based role. However most importantly you will be confident, enthusiastic, professional and motivated.

Salary will be dependent on the individual.

Responsibilities of a Customer Service Advisor

  • Receive inbound enquiries from customers
  • Give appropriate related advice and guidance.
  • Take ownership of issues/queries, solving problems using initiative where possible
  • Using skills and knowledge gained
  • Provide an excellent level of service
  • Meet pre-arranged service targets
  • Keep up to date on product and services
  • Keeping customer up to date
  • Ordering goods

Skills/Experience Required - Customer Service Advisor

  • Drive, Determination and Enthusiasm
  • Confident
  • Strong Listening skills
  • Exceptional communication skills

Please email your current CV through for initial consideration at

If your application matches the role's requirements, you will receive communication from one of our consultants who will discuss the opportunity in more detail.

Full Time

If you feel you are a suitable candidate and are seeking a long-term career, you can apply enclosing a copy of your CV along with a cover letter by email to:

Alternatively you can write to us at: RGB Hi-Fi & Video LTD, HR Dept, 543-549 High Road, Ilford, Essex IG1 1TZ

About our company

RGB has established itself as one of the largest independent UK electrical retailers. Combining a wealth of experience and talent over the last twenty five years. We are currently expanding our operation and require individuals with innovation, commitment and customer focus to assist our successful team.