RGB Direct has made every effort to insure all the product information
on this site is correct including images and specifications. However these
are derived from third party (i.e. Manufacturers, Brochures, Internet
etc.) for description and illustration purpose only. Due to technical developments, product specifications, image and description may vary from time to time.
of RGB Direct is that any information on the web site should be as
accurate and up to date as possible. However RGB Direct cannot guarantee
the reliability or accuracy of the information contained in its pages.
Further information can be found on Manufacturer's websites. RGB Direct
holds a huge range of products in stock for immediate delivery. Once
the order is placed, the customer will be sent a confirmation if their
order is successful. For any other queries, the customer
will be contacted.
All prices are in £ sterling, inclusive of VAT at 20% and inclusive
of delivery charges unless an extra delivery charge occurs. *The prices quoted
on this website are only valid for Internet sales*.
Once you have placed an order via PayByFinance it cannot be amended in any way
due to the nature of the order. The price and items stated at the time of
ordering will be applicable. You will be informed of stock and availability
once the credit has been authorised by the finance company. The delivery
options start once we have processed your order, RGB DIRECT is not responsible
in anyway for any errors caused by PayByFinance
Goods cannot be collected and must be delivered to the home address as stated on the Finance application.
For further information contact us or click
here. If you are placing
a finance order please do not change your address on our website once
you have submitted your details to PayByFinance as an admin charge may occur
if you do so.
We accept most major credit / debit cards. These include Visa,
MasterCard,Maestro,Visa Delta,Visa Electron, Solo and Switch. We will require the cardholder's full details including name, address
and telephone number as registered with the bank. Incorrect information
will cause a delay in processing your order. Your order will only
be processed once authorisation of your credit / debit card has been properly
received. Cheque or postal orders are accepted although we cannot
despatch the goods until payment has been cleared which can take at
least 14 working days. Ownership and title in the goods will only
pass to the customer upon receipt of full payment.
Printing & Pricing
We thrive on being very competitive with our prices, however human error can
occur due to an error or omissions. If the price you have ordered the goods
at is incorrect you will be informed and will have the right to cancel your
order. If your credit card has already been charged and we subsequently cancel
your order, we will immediately issue a refund to your credit card account
to the value of the full amount deducted.
Orders & Security
Before we accept your order we may use the information you have
given to us, or we already hold about you, or which we receive from any
enquiry we may make to confirm your identity. This assists us to protect
you and us from fraudulent transactions. More details of the steps we
take to offer our customer's security can be found on the homepage and
the checkout. We reserve the right to decline your order. In which case
you will be contacted to seek an alternative payment method. Please note
accessories for goods are only available when purchased with the main
Normal Delivery Dispatched within 3 to 5 Working Days (excluding Weekends and Bank Holidays)
Express Delivery Dispatched within 1 to 2 Working Days(In Stock item only, excluding Weekends and Bank Holidays)
Bespoke Delivery You can specify which day you would like to receive delivery (excluding Sundays and Bank Holidays)
RGB Direct will only deliver goods to the “CARDHOLDERS
NAME AND ADDRESS”*. Delivery prices quoted are for
UK mainland delivery only excluding the Scottish Highlands. We reserve
the right not to deliver certain items to certain areas due to their
size/delicate nature. Please
contact us prior to ordering for more details as an extra delivery charge
may occur. This is calculated on our Website once your postcode has been
entered. This mainly applies to all types of televisions or larger items.
live within one of the following postcode districts please email or telephone for a delivery quotation
DD, IM, PA, PH, IV, KA, KW, HS, ML, EH, GY, G, KY, PO11/31/32/33/34/35/36/37/38/39/40/41,
TR21, ZE, ZZ.
note we do not send goods outside of the UK, Northern Ireland or to
BFPO addresses (Eire included) and some other remote areas of Scotland.
The majority of our deliveries are made within 3-5 working
days but please allow up to 10 working days. Express Delivery
(24hr/48hr) Is Available At An Additional Cost. Manufacturers direct
deliveries can take up to 14 days.
all days other than Saturdays, Sundays and public holidays *.
occasions where the demand on certain products outstrips supply, in
these cases delivery may take up to a maximum of 30 days. If this
problem arises, RGB Direct will contact you to update you on the progress
of your order. Orders will be delivered on our behalf by one of our
couriers and made between 8.00am - 6.00pm Monday - Friday. If a specific
day delivery is required (e.g. Saturday) we may be able to arrange
this for you but at an extra cost.
company are not insured to enter your house/premises and will therefore
require your help (or other recipient) in handling any order in excess
of 25kgs (generally televisions). Our Couriers will only deliver goods
to ground floor. Please note that we are depending on third party
couriers for delivery of your goods. We shall not be liable for any
losses, costs, damages, charges or expenses caused by any delay in
delivering goods if not caused by us. This relates solely to the delivery
aspect of providing goods.
unlikely event that your product appears lost or is damaged in transit
please contact us immediately via email, firstname.lastname@example.org,
or telephone the service dept on 020 8478 1444.We suggest you keep your
original packaging in case you have any reason to return your purchase
(see faulty or damaged goods below). The reason for this is couriers
will not pick up items unless they are packed adequately in the original
packaging. Alternative packaging will be sufficient as long as it provides
the same protection to the goods. However, we strongly advise you use
the original packaging.
goods to the manufacturers they also insist on products being returned
with all the original packaging otherwise they may reject the product.
This will limit the amount of damage a product could endure through
transportation. * The customer who has ordered the goods
must sign for all goods on delivery*. If a delay of more than
30 days occurs, the consumer will be notified by us of the expected
delivery date, however they may cancel the order and we will refund
any money paid by the customer for the goods should the new delivery
date be unacceptable.
If a delivery
attempt has failed, other than the Couriers error, a failed delivery
charge will occur. This is excluded if goods are refused, as there
were obvious signs of damage through transit. This does not affect
the consumer's statutory rights.
note if goods are not received within 5 working days of the goods
being despatched you must notify RGB Direct within this time period.
This is purely for security purposes to protect us and indeed the customer
directly. * On certain deliveries we may ask for a manual verification
swipe of your Credit / Debit card which was used for purchase *.
This is purely for Security reasons.
The customer must ensure that for all deliveries that there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as a fridge freezer or washing machine will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged. You can request the delivery drivers to assist you to move the goods to the point of rest at your own risk.
Please note that if you select a scrappage option your old appliance must be fully emptied, disconnected and defrosted. We will not be held liable for any damages leaks and spillages caused from the scrappage appliance upon removal from the premises.
Please note that deliveries once booked cannot be changed, any cancelation, failed or refused delivery will incur a re-delivery charge. All items will be delivered to the GROUND FLOOR only.
Damage in transit
Note:- Where a third party carrier is used for a delivery, it will be your responsibility to inform us of any damages within 2 days of receipt of goods . We will not accept claims made after 2 days ,the time frame to report any damaged goods will start the next day from the delivery day , the care of goods are passed to the end user after the 2 days and we will not be liable for any reported damage thereafter . If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account. This does not affect your statutory rights as a consumer.
The guarantee excludes faults caused by accident, neglect or misuse by the consumer. If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only, you must sign the goods as unchecked unless the goods have been inspected as received in good condition before the carriers leave.
We're sorry that adverse weather conditions may affect our delivery service.
It is the customer's responsibility to sign for all packages
as shown on the delivery consignment note. Any missing packages must be
noted on the same consignment note before the driver leaves. It will be
the customer's responsibility to notify RGB Direct of any shortages within
3 days of delivery.
Any incorrect goods received must be notified to RGB Direct immediately. This
would enable us to rectify the problem quickly and efficiently.
RGB Direct will not accept liability for goods lost in transit unless notified
within 5 days from the expected delivery date
, we will allow 7 working day from the date of reporting for all searches to be completed if any goods in transit are reported as missing / lost or are miss-sorted .
The manufacturer guarantees all purchases for a period of 12
months, unless stated, from date of invoice. The guarantee excludes faults
caused by accident, neglect or misuse by the customer. In addition, routine
maintenance (cleaning of dirty audio/video heads etc), consumables (styli,
plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels
is not covered. The full cost of service will be charged if no fault
is found with your product. You do have the right to have an independent
expert assess your goods if you feel this is necessary.
is responsible for returning any goods at their own expense. Damaged
or faulty goods on arrival are excluded from this. If your product
should fail within this period, please contact our customer services department on 0208 478 1444 .
Service Department Tel: 0208 478 1444 Monday - Saturday 9.30am to 5.00pm.
Warranty (Domestic & General)
For your peace of mind, we offer good value Extended warranties
from Domestic & General
Repair Protection plan for a total of up to 5 years protection. The price range
for these warranties can be found on our product pages and an added benefit
is the inclusion of damage caused by accidents. Domestic & General are
specialists in extended warranties and have over 6 million plan holders. Click
here for D&G's Full terms and conditions.
Please note that the warranty promotion is not applicable to customers where the use of goods is commercial / are being used on a commercial premises / under a company name or bought under a company name and address .
Our Modified DVD players are compatible with most DVD titles
currently sold. However due to the vast variation of formatting/finalising
discs, we cannot guarantee all types of discs will be compatible. Any
new software may need further modification for which an additional charge
will be made . Please note that all Multi region blu-ray players are
only able to play normal multi region DVD discs *not Multi Region Blu-ray
It is your responsibility to check that a digital TV or product
featuring Freeview that you wish to purchase is compatible in your area.
For more information check www.freeview.co.uk.
Cancellation & Returns
If you wish to cancel your order prior to despatch, you must
email us first at email@example.com and
wait for a cancellation email. You can cancel your purchase within 7 working
days after receipt of the goods provided the product is in a satisfactory
condition and all the original contents are enclosed (See 'Delivery' for
packaging). Returned goods not complying with this will be rejected. Please
note that if you cancel an order, which has been processed and dispatched,
you will be refunded the value of the goods less the return costs. However
if you have received the goods and still wish to cancel or return, then
please see collections. The 7-day period does not start until the day
after receipt of the goods by the customer. Monies will only be refunded
once we have received the returned goods, this may take up to a maximum
of 14 working days.
will not accept cancellation of any orders where the item(s) purchased
are not normally held in stock but have been specifically ordered
at the request of the customer.
Please note that there is no fixed charge for collections as
this is very much dependant on size, distance and type of the goods. Please
call customer services on 0208 478 1444 for a collection quote. Alternatively
you may choose your own form of insured return at your own cost.
of the charges for missing accessories:
Full refund of the cost of the goods will be given upon the above
conditions being met and the refund will be authorised only after a full
inspection of the goods by our Returns department, who will check if all
the correct products have been returned with the correct accessories and
their condition. Any missing accessories will be deducted from the refund.
Charges /Adaptor: £50 ex Vat
Headphones: £30 ex Vat
Instruction Manu: £20 ex Vat
Lead: £30 ex Vat
Media Card £50 ex Vat
Memory stick £50 ex Vat
Remote Control £65 ex Vat
Product Stands missing or incomplete will be charged at the full
replacement cost of the stand plus 25% handling fees.
Miscellaneous £15 ex Vat.
Exclusive Opening Offers
Please note that our exclusive opening offers can not be used in conjuction with any other offer or promotions.
Direct Price Policy
At RGB Direct, we continually monitor our prices to keep ahead
of our competitors. This takes time due to prices changing constantly
and it is therefore impractical for us to always offer the best prices. However,
if you find the same product cheaper, supplied by a UK authorised dealer,
brand new, boxed and in stock, we will endeavour to beat their price
prior to purchase. This
excludes any grey imports.
In order to prevent unauthorised access to the data which you have provided to us, we follow strict security procedures in the storage and disclosure of information. From time to time industry regulators and our auditors may require us to disclose some or all of the information for legal or regulatory purposes.
If you purchase equipment from us your name and address will be supplied to Domestic & General Group of Companies for use by us and Domestic and General for repair protection plan administration and other marketing purposes.
By agreeing to these terms and conditions, you accept that we may provide your name, email address and items of purchase to an independent feedback company for the purposes of providing you with an opportunity of reviewing our business and/or your products.
Under the Data Protection Act, you have the right to see any data that we hold about you and to object at any time to the use of your data. We primarily hold data in order to validate delivery details and manufacturer warranties. We may, at a future date, wish to contact your with selected product offers which we think may be of interest to you. If you would prefer not to receive such offers then please write to: Customer Services at RGB Electrical Super store 543-549 High Road Ilford , Essex , IG1 1TZ .
It is always our intention to provide a high level of customer
service, however, sometimes mistakes can occur. We will do our utmost
to rectify the problem quickly and efficiently.
We take complaints very seriously indeed. If you do wish to complain
then please email us to firstname.lastname@example.org .We will acknowledge your complaint within 5 working days.
Alternatively write to us at:
543-549 High Road
Ilford , Essex IG1 1TZ
VAT No. 542 4521 66
Last updated 13th December 2010